Cancellation Policy

At Phantorix, we strive to process and dispatch orders as quickly as possible. Please review our cancellation policy below.

Order Cancellation

Orders can be cancelled only before they are packed or shipped.
Once an order has been packed, dispatched, or handed over to the courier, it cannot be cancelled.

How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible with your:

Order Number
Full Name
Reason for Cancellation

You can reach us through:

Email: support@phantorix.in
WhatsApp: +91 7276085782

Refund for Cancelled Orders

If your cancellation request is approved before dispatch, a full refund will be processed to your original payment method.
Refunds are typically processed within 5–7 business days, depending on your payment provider or bank.

Orders Already Shipped

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the product, please refer to our Return & Refund Policy. Please note that returns are only accepted for products that are damaged, defective, or if an incorrect item was delivered.

Cancellation by Phantorix

In rare cases, Phantorix reserves the right to cancel an order due to:

Product being out of stock
Pricing or listing errors
Payment verification issues
Suspected fraudulent activity
Circumstances beyond our control

If we cancel your order, you will receive a full refund.

If you have any questions regarding this Cancellation Policy, please contact us:

Phantorix
Email: support@phantorix.in
WhatsApp: +91 7276085782