Shipping Policy

At Phantorix, we aim to deliver your orders quickly and safely. Please read our shipping policy carefully.

1. Order Processing Time

• All orders are processed within 1–3 business days after confirmation.
• Orders are not processed or shipped on Sundays or public holidays.
• During high-demand periods, processing time may be slightly extended.

2. Shipping Time

• Estimated delivery time is 3–6 business days depending on your location.
• Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Please note: Delivery times are estimates and not guaranteed.

3. Shipping Charges

• Free shipping on all orders

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or WhatsApp.
• You can use the tracking details to monitor your shipment status.

5. Incorrect Address / Failed Delivery

• Please ensure your shipping address and contact details are correct.
• Phantorix is not responsible for delays or losses due to incorrect address details provided by the customer.
• If a package is returned due to failed delivery attempts, reshipping charges may apply.

6. Damaged or Missing Items

If you receive a damaged or non-working product:

• You must record a clear unboxing video.
• Contact us within 3 days of delivery.
• Refer to our Return & Refund Policy for full details.

7. Delayed Shipments

While we strive to deliver on time, Phantorix is not liable for delays caused by:

• Courier partner issues
• Natural disasters
• Government restrictions
• Unforeseen logistics problems

If you have any shipping-related queries, contact us at:

support@phantorix.in or +91 7276085782